Coins are consumable virtual goods, and consumable virtual goods are normally final sale. This policy says that plainly, then names the exceptions where we do put money back.
Last updated: August 25, 2026
Coin purchases on DirtyRoulette are final sale and non-refundable once delivered. Two exceptions exist — an accidental purchase you have not spent, and a duplicate or failed charge — and both are handled quickly when you contact [email protected] soon after the transaction.
Coins are virtual items consumed inside the service, not a balance of real money. The moment coins are spent on a session, the service tied to them has been delivered — there is nothing left to send back. They cannot be withdrawn, exchanged for cash or transferred to another user, and once any part of a bundle is spent it cannot be returned. This is the standard rule for consumable virtual goods across the industry, and it is also stated in the terms of service you accept when you buy.
If you are unsure whether you will use coins, start with the smallest bundle. It is the cheapest way to find out.
Two situations qualify for a refund:
In both cases, write to [email protected] as soon as you notice. The fresher the transaction, the faster we can verify it and the fewer questions we have to ask.
A refund request that arrives with everything is the one that resolves fastest:
Support confirms the transaction on our side, checks whether the coins were spent, and replies with a decision. Approved refunds go back through the original payment method, and banks take their own time to show them. If the answer is no, we tell you why in writing and point to the exact clause behind the decision.
Where consumer law in your country grants you rights beyond this policy, those rights stand — nothing written here overrides them.
Please mail us before filing a chargeback with your bank. A chargeback freezes the transaction while the bank investigates, while support can usually resolve the same case directly. Accounts involved in chargebacks over delivered, consumed coins may be suspended while the dispute is investigated — not as punishment, but because we cannot leave a paid balance active while its payment is contested.
Deleting your account forfeits any coins still on it — they are virtual items bound to the account, with no cash value to return. If a technical fault on our side ever eats coins you paid for, that is our error to fix regardless of this policy: write to us and the balance gets restored.