One inbox, actual humans on the other end. This page covers the address, what belongs in your message, and the answers you can grab yourself in two minutes.
Last updated: August 25, 2026
Write to [email protected]. Every kind of question lands here — technical trouble, coin purchases, privacy and deletion requests, moderation follow-ups, even press. A single address means nothing gets lost between departments, and whoever picks up your message can loop in the right person immediately. The inbox is monitored every day, weekends included, and nothing in the queue is answered by a bot.
There is deliberately no phone line and no chat widget. Email leaves both sides a written trail, and it gives us room to actually investigate before answering, instead of improvising in a chat window.
A precise first message usually earns a complete first reply. Put these in:
Never include your password or full card number. Nobody from DirtyRoulette will ever ask for those by email. And never attach captures of another user — recording a match is banned by the community guidelines, so we cannot accept it as evidence.
Anything involving a suspected minor, coercion, or someone sharing another user's image without consent goes straight to the top. Say so in the subject line — one word like "underage" or "consent" is enough — and include roughly when it happened. These reports are reviewed before anything else in the inbox.
Every message gets a human reply as quickly as the queue allows; deletion, privacy and safety requests move fastest. Billing questions resolve quickest when the first email already carries the time and amount, because we can pull the transaction straight away instead of mailing back to ask.
If a couple of days pass in silence, look in your spam folder — replies occasionally land there — then forward your original message again. We would rather read it twice than leave you hanging.
The help center already answers the questions we hear every week: the age gate, camera permission, skip, block and report, coins, free matches, account deletion. Two minutes there beats waiting on us — but if it does not solve your problem, write.
Two honest limits. We cannot reunite you with someone you skipped — matching is random on purpose, and we keep no directory of who met whom for that. And we cannot disclose anything about another user, whatever the reason; the privacy policy shows exactly how little we hold about anyone.
We also have no power over things that happened on other sites or apps. If a problem began on DirtyRoulette and drifted elsewhere, tell us the DirtyRoulette part — that is the only part we can verify and act on.